The technological revolution is fundamentally altering the way we live, work and relate to one another. The speed in which we are able to deliver business information to each other is so fast nowadays compared to 30 years ago when I started as an Accounting Clerk.
In the small practice where I was employed in 1990, 2 dedicated team members were employed to type tax returns all day. The Tax Forms were pre-printed and delivered in large boxes from the Tax Office. We had to type all the client information and numbers onto them with a typewriter with carbon paper inserted in between the original and duplicate copy. They were book like, so we had to turn the pages inside out and change the carbon when we completed each page and re-insert them into the typewriter. So, in my first few weeks, I made quite a few mistakes, not in the typing but the way I had the carbon paper or the forms inside out and upside down! We were not allowed any errors on these forms, so if you made a mistake you ripped it out of the typewriter and threw it on the ground and started again. Don’t worry about the bin because speed was an ultimate factor and you had to get it all done that day because tomorrow there would be 100 more to do.
At the end of the day, I had a pile of scrunched up tax returns floating up to my knee caps and the experienced girl beside me had none. Oh dear, I will be sacked in a week I thought! Anyway, I soon improved as I was determined to be just as good as everyone else. So really, keep up or die.
Then a few years later computers arrived. Wow, this changed our lives. Data entry was a big deal, very repetitive, so again speed and accuracy with the numerical keypad was a big deal. My elderly boss used to marvel at the computers and look at them like they were spaceships. When the fax machine arrived, it blew his mind. I had to send the faxes for him, I reckon he was scared of it.
If you think about how advanced mobile phones have come and what they can do now it blows your mind. Accounting software apps have the ability to raise invoices, take photos of receipts and email them to customers direct from the palm of your hand. This pace if you embrace it speeds up the cashflow of your business as well as making it more professional. Your business’ capacity to grow is huge because you can do more and so much faster.
Your business does not need every app or flashy new software to thrive, you only need the ones that serve you and save you time. If technology has the potential to improve business performance and elevate the experience for both customer and employees then definitely consider it.
I reminisce about the human contact that occurred naturally when I was a junior clerk. The staff at the post office all knew me as I was there twice a day. I caught up on gossip at the bank when I took in the weekly banking. When I purchased the milk and biscuits for morning tea, I saw all the other office workers in the checkout for a chat. Virtual chat people (online) are just bots and my patience wanes when the bot types “How are you today?” Really? It (the bot) does not care about me. Actually, next time they ask me I am going to say do you prefer Tim Tams or Mint Slice? Let’s see how that goes down.
The Fourth Industrial Revolution is here and it is amazing. Organisations will transform and businesses will change, just as they have always done. At iGrow we are happy to help you on your journey and maybe have a real coffee and biscuit with you at the same time.